Can I rent or buy an email list to use with my Email Contact account?
No. Your Email Contact account can only be used with email lists for which you have permission to communicate to. Please read our ANTI-SPAM policy.

What happens to my list after I upload it to my Email Contact account?
Your list is safe. It will reside in your Email Contact account until you remove your list. Email Contact will never rent, share or sell your email list. For more details read our Email Privacy Policy.

How do I get my list imported in to my Email Contact account?
Email Contact will accept your email addresses in a .txt (text delimated) file format (i.e. filename.txt (text file) or a .csv file format (i.e. filename.csv). Simply browse to where the file lives on your computer and simply import the list to your account. You may also copy/paste your list of email subscribers into a text field online and then import the list into your account.

If I want to use the email addresses I have in my Outlook Address book, how do I get them in to my Email Contact account?
To import an address file from Microsoft Outlook, you must export your Outlook Contact folder to a text (i.e., contacts.txt) file.
Detailed Instructions.

How many subscriber lists can I have for my business?
Each account has up to 10 subscriber lists. Please contact us if you need additional lists. Each time you create a newsletter you can select the list(s) you want your email newsletter to be sent to.

What if I don't have an email list?
No Problem. It's time to get started! There are several ways you can collect email addresses. Email Contact provides a link to be put on your website. Your site visitors can sign up for your email list and their addresses are automatically imported in to your Emai Contact account. You have access to this tool even in the free trial.

Other ways to collect would be to set up a guest register and have customers provide you with their email addresses that you will import in to your Email Contact account. Trade shows, conferences, purchases - any time you speak to your customer, invite them to join your list.


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What is the monthly price?
The service is $9.95 a month if you have less than 500 email subscribers or it's $29.95 a month if you have 501 to 10,000 email subscribers.

How does pricing work?
You pay for the service by credit card. We accept American Express, Visa, Mastercard & Discover Card. You can pay for the service monthly or yearly (Your email newsletter service fee will be automatically deducted from your credit card each billing cycle.). Prepay in advance for one year and receive three months of service free.

What are the non-profit discounts?
The discount that we offer non-profit organizations is $19.95 a month for the 501 to 10,000 email subscribers. Everyone pays the $9.95 a month if you have less than 500 email subscribers.

How can I sign up for a paying account, and bypass the 30-day free trial?
In order to create a paying account, you will first need to sign up for a trial, then click on the "Pay For Service " button.

Do I have to sign a contract to use Email Contact?
Absolutely not! You are under no obligation to sign a contract or commit to a certain period of time when signing up for an Email Contact account.

Do I have to give a credit card to take advantage of the free trial?
No credit card is required when signing up for the free trial.

Do I have to pay for a month that I did not send out a newsletter?
Yes. Emai Contact is a subscription service. When you sign up, you sign up for a monthly or yearly billing. You can use our service as much or as little as you want during that period.


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Do I need to know HTML to create an email newsletter?
Absolutely not! You will be able to create beautiful html newsletters by simply pasting your content in to any one of our custom designed templates.

Is there a cost to customize Email Contact templates?
No way! You can add your own logo and pictures, change text color size and type. You can add or remove paragraphs as needed.

How long will it take me to create a newsletter?
That all depends on your internet connection speed, the size of the images you use, and the length of your articles. Some newsletters may take less than 15 minutes to put together, while others may take you an hour or two.

If you want to break up your newsletter creating time into several sessions, go ahead. Your saved work will be available to you whenever you log in.

How many images can I have in my newsletter?
Each template allows you to place one image with each article.
There is, however, a “tree icon” to click on when in the edit mode that will allow you to link images that are located on the web. This is the only way you can have additional images in each article.

Do my images need to be in any special format?
Images need to be in either .GIF, .PNG or .JPG format (i.e., myimage.gif, myimage.png or myimage.jpg). Most digital cameras take pictures in .JPG format. Converting another image type to .GIF, .PNG or .JPG is easy, but requires separate image editing software.

Do my images have to be any specific size?
No. When you upload an image, you have the option of resizing it to fit four different sizes—Small (125 by 125 pixels), Medium (175 by 175 pixels), Large (225 by 225 pixels), or None (Don't resize my image; it's already the perfect size). If you choose to resize your image, the template will resize your image proportionately. Your image will not be stretched or distorted.

If your image looks blurry after you have added it to the newsletter, it is probably because the image was smaller than the size you picked.

What if I want to change the size of an image after I have already uploaded it?
Click the “Edit” button for the picture’s article. On the next screen choose “Upload Image.” Select the image you want to resize. Click “Open.” Choose the size you want the image to be.

How do I get images onto my computer to use in my newsletter?
You can:
• Download images from the internet (make sure you have permission to use them).
• Take a picture with a digital camera.
• Scan an existing image.
• Use a film camera to take a picture and get a Photo CD when you have the pictures developed

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What does Email Contact do to ensure my emails are delivered?
Email Contact has standing relationships and ongoing dialogue with many of the leading ISPs and blacklists. This includes the sharing of information regarding policies, practices and issues. Email Contact does what it takes to successfully deliver your email newletters.

5 Tips To Increase Your Email Deliverability

How often can I send out newsletters?
You can send unlimited email newsletters to your subscribers. However, be aware of your email subscribers and make sure that you are not sending out to many email newsletters per month. You may lose email subscribers this way. Only permission-based email is allowed and Email Contact will terminate an account if spam reports are received.


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What do I have to do to set up my account on emailcontact.com?
Getting started is really very easy. Signing up for a free trial will only take a minute. Once you have been logged in to your account, you will want to do the following:

• Import your email addresses
• Set up some initial account information under the Settings tab
  (store hours, add company logo, etc)
• Create and send a test newsletter
• Send a newsletter to your email subscribers when you are ready

Is there help available?
Absolutely! We are here to help, starting from the day you sign up for a free trial. Contact us by email (support@emailcontact.com) or call us by phone (1-877-950-4200) if you need help in any way.


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Can I see who opens my email newsletters?
Yes, you can see the email addresses of who opened your emails as well as those who clicked on what links within your emails.

Does Email Contact give me any information on the bounced emails?
Yes! Email Contact has a bounce management feature that allows you to see which addresses bounced. Additionally it will allow you to export those addresses for easy bounce management of your lists.


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If you have any other questions about Email Contact? Please email support@emailcontact.com.