Overview
Email Contact supports
ONLY permission-based email
marketing practices. In this regard, Email Contact has implemented various policies and procedures that:
1. Help prevent Email Contact from being used for the purpose of unsolicited email campaigns.
2. Encourage permission-based marketing.
3. Respond to all complaints suggesting Email Contact has been used as a vehicle to send unsolicited email.
Spam is Unsolicited Email
Spam is unsolicited commercial email (UCE), junk mail or bulk mail that
has not been requested by the recipient. In addition to being perceived
as intrusive, irrelevant and often offensive, it is also typical
that spam emails do not contain an option to unsubscribe from the
mailing list. Simply put, spam is the opposite of permission-based
emails those that are requested, anticipated, personal and
relevant.
Preventing Unsolicited Emails Via Email Contact
* Users of emailcontact.com must abide by a strictly enforced End User License Agreement.
Under the 'usage rules' section of the End User License Agreement, it clearly states our policy with respect to spam:
"End User represents, warrants, covenants that use of the services will only be in compliance with this Agreement and all applicable laws. With regard to email campaigns, the User specifically agrees not to:
1. Send unsolicited bulk email, for commercial or non-commercial purposes. Unsolicited bulk email is defined as email sent to more than 10 individuals without their permission."
* Email Contact Users must also accept that an unsubscribe option will be automatically appended to every email sent via emailcontact.com. This is not an option. The unsubscribe message is always available in two ways so that recipients have the choice of clicking to unsubscribe or replying to the message itself. The latter option ensures that even offline readers can unsubscribe.
* When the unsubscribe option is requested by an email recipient, Email Contact automatically suppresses emails to that email address in future campaigns. Like above, this suppression feature is not an option.
In the event that an Email Contact User violates any one of our usage rules, or for any other reason deemed appropriate by Email Contact, Email Contact reserves the right to suspend or terminate, without notice, access to the Email Contact User's account and all related data.
Encouraging Permission-Based Marketing
* Email Contact offers Users to create and manage "opt-in" contact lists. By building and using an "opt-in" contact list, Email Contact Users can be certain that they are sending emails to recipients that have expressly given their permission to do so.
* It is also important to note that contacts receiving email campaigns by Users of Email Contact will only see their names in the header - all other email addresses are not viewable which makes them safer from unsolicited email abuse via other recipients of the same email campaign.
Responding to Unsolicited Email Complaints
If a complaint is received regarding unsolicited emails being sent from an Email Contact account, an immediate investigation is undertaken.
Initial Warning - The Email Contact User is first notified that an unsolicited email complaint has been lodged against them and:
1. Reminded of the terms they accepted in the End User License Agreement.
2. Reminded that the complainant's email address will automatically be flagged for suppression if the complainant did unsubscribe.
3. Requested to manually remove the complainant's email address from their contact list if the address was not automatically suppressed because the complainant did not unsubscribe.
Follow-up Warning - If the complainant persists, or if there are multiple complaints, a second warning is issued. The Email Contact User is again reminded of the End User License Agreement. Additionally, the Email Contact User is advised that if they are unable to abide by these terms, they should discontinue using the service.
Final Notice - If notifications of unsolicited emails continue and remain unaddressed after the follow-up warning, the Email Contact User's account privileges will be suspended and eventually terminated.
Think You've Been Spammed?
1. Immediately unsubscribe using the "unsubscribe" link in the footer of the email.
2. Forward the unsolicited email to
abuse@emailcontact.com and provide any other information that you believe may help us in our investigation. Email Contact takes permission marketing very seriously. Thank you for reviewing our Anti-Spam Policy.